Extended Warranty Service For Electrical Appliances
The extended warranty for electrical appliances is jointly developed by LZ and its partners, covering all warranty services, such as the accidental damage warranty within the period of manufacturer warranty, extended warranty after the manufacturer warranty period, and the service of “Change, No repair”.
Since 2008, according to the actual needs of the market and customers, LZ Assist has been focusing on personalized extended warranty services for all kinds of household appliances, digital products, mobile phones and other electronic products, including product R&D, scheme design, and construction of operation platform, service delivery and risk control and so on.
Sample Products: “Sunshine Package” of Suning
In 2008, bases on Suning's ground-breaking demand for "extended warranty for electrical appliances", LZ Assist, a sole third-party risk management organization of Suning, in cooperation with Huatai Brokerage Company and other co-insurers, provided full operation management and risk control services for the “Sunshine Package” program (an extended warranty service) sold by Suning.
LZ worked to perfect its services in a professional and rigorous way, facilitating the long-term cooperation between the co-insurance group and Suning on extended warranty services.
Having changed the traditional mode to “Internet+” mode, LZ Assist now provides maintenance services for household appliances via Internet platforms, enabling users to complete the entire process of getting information, purchasing, making payment, receiving services via the Internet.
Our maintenance network has over 3,500 repair stations, covering the whole China and some parts of Asia, providing warranty services for products of 150,000+ models of 1,800+ brands within 300+ product groups of 9 categories, including “black household appliances”, fridges and washing machines, telecommunication products, air-conditioners, digital products, small appliances, computers, kitchen and bathroom equipment and OA products. It has provided hundreds of millions of times of services in total since the launch of extended warranty for appliances.